Refund policy

Fractal Marketing, LLC, trading as Amorphel ("we", "us"), stands behind everything we sell. If something isn't right, we want to fix it. Last updated: July 30, 2026.

Our 30-day return window

You have 30 days from the day your order is delivered to request a return, for any reason. You don't need to explain why. Once we authorize your return, you have a further 14 days to send the item back.

To be eligible, the item must be unused and in the condition you received it, with any tags attached and in its original packaging, and you'll need your order number or proof of purchase.

Faulty, damaged, or incorrect items

If an item arrives damaged, defective, or isn't what you ordered, contact us at info@amorphel.com and we'll make it right at no cost to you — your choice of a replacement or a full refund, including the original shipping you paid. Please tell us within 14 days of delivery so we can file any carrier claim in time, and send a photo if the item or packaging is damaged.

If a fault appears later, contact us anyway. Faults that appear after the 30-day window are handled case by case, and nothing here limits your legal rights.

Hygiene exclusions

For health and safety reasons we can't accept returns of skincare, cosmetics, or personal care items once they have been opened or used. Unopened items with their seal intact can be returned as normal within the 30-day window.

We also can't accept returns of gift cards, personalized or made-to-order items, or anything sold clearly marked as final sale.

These exclusions do not apply if the item is faulty, damaged, or not as described. In those cases you are covered regardless of whether it has been opened.

How to start a return

Email info@amorphel.com with your order number and what you'd like to do. We reply within 2 business days.

If your return is approved, we'll send you a return authorization along with the correct return address and instructions. Please don't send anything back before you have that authorization — parcels arriving unannounced can't be matched to an order, and our registered office is not a returns address.

Who pays return shipping

We cover return shipping when the item is faulty, damaged, incorrect, or arrived because of an error on our side — we'll email you a prepaid label.

If you're returning because you changed your mind, return shipping is at your cost. We recommend a tracked service, as we can only refund items that reach us. We never charge restocking fees.

Refunds

We'll inspect your return and email you the outcome within 3 business days of receiving it. Approved refunds go back to your original payment method within 10 business days of approval — most clear in 3 to 5. Your bank or card issuer may take a few days more to post it.

If more than 15 business days have passed since we told you a refund was approved and you still don't see it, contact us at info@amorphel.com and we'll chase it with our payment processor.

Exchanges

The quickest route is to return your item for a refund and place a new order, so you're not waiting on stock. If you'd rather swap directly, email us and we'll arrange it where the item is available.

Cancelling an order

You can cancel any order that hasn't shipped yet. Email info@amorphel.com as soon as possible — we dispatch within 48 hours, and once a parcel is with the carrier we can't recall it. If it's already gone, refuse delivery or send it back under our returns process and we'll refund you.

Delivery addresses

Please check your shipping address before completing checkout. We're not able to take responsibility for parcels delayed or misdelivered because of an incomplete or incorrect address, and orders returned to us for that reason may need a further shipping charge to send again.

If a parcel is lost in transit, contact us — we'll open a claim with the carrier and replace or refund your order. If tracking shows delivered but you can't find it, tell us and we'll investigate with the carrier and put it right wherever we reasonably can.

Your legal rights

Nothing in this policy limits any right you have under federal or state consumer protection law. Where the law where you live gives you a longer return period or a remedy beyond what's written here, that right applies in addition to the 30-day window above.

Questions

info@amorphel.com — we answer every message within 2 business days. Fractal Marketing, LLC, 8 The Green, Ste D, Dover, Delaware 19901, United States. (582) 227-4145.