Shipping policy

Last updated July 30, 2026

Where we ship

We ship within the United States only — all 50 states, the District of Columbia, and US territories. We don't ship internationally, and we can't deliver to freight forwarders.

We deliver to residential and business addresses, and to PO Boxes and APO/FPO addresses.

Free shipping

Shipping is complimentary on orders over $75, before tax and after any discounts. Below that, the cost is calculated at checkout from your destination and shown in full before you pay. There are no handling fees or surcharges added afterwards.

Processing time

We dispatch orders within 48 hours of payment being confirmed. Orders placed on a weekend or a US public holiday are dispatched within 48 hours of the next business day.

Orders shipping to an address that doesn't match the billing address may take an extra day while we confirm the order with you — a simple fraud check that protects you as much as us. If that happens, we'll email you.

Delivery estimates

Once dispatched, orders typically arrive within 3 to 8 business days. Alaska, Hawaii, US territories and APO/FPO addresses usually take 7 to 14 business days.

These are carrier estimates, not guarantees. Weather, local postal backlogs and peak seasons can add time, and we can't control any of them.

If we can't ship on time

If we can't dispatch your order within the time stated above, we'll email you with a revised date and the option to cancel for a full refund. If we can't ship within 30 days of your order and you haven't agreed to a new date, we'll cancel and refund you automatically — you don't need to ask.

Tracking

You'll get a confirmation email when your order leaves us, with a tracking number. Tracking can take 24 to 48 hours to show its first scan, which is normal and not a sign anything is wrong.

Larger orders may arrive in more than one parcel, at no extra cost to you.

Lost, late or missing parcels

Your order is our responsibility until it reaches the address you gave us.

If tracking hasn't moved for 7 business days, or your parcel hasn't arrived within 10 business days of the latest estimate above, email info@amorphel.com. We'll open a claim with the carrier and either replace your order or refund it in full — we won't ask you to wait out the carrier's claim process before we make it right.

If tracking says delivered but you can't find the parcel, tell us within 14 days. Check with neighbours and around the property first, since carriers often leave parcels in a safe place, then contact us and we'll investigate with the carrier and put it right wherever we reasonably can.

Sales tax

Sales tax is collected at checkout where we're required to collect it, and is shown before you pay.

Address accuracy

Please check your shipping address before you complete checkout. If you spot a mistake, email info@amorphel.com straight away — we can usually correct it if your order hasn't been dispatched.

We can't take responsibility for parcels delayed or misdelivered because the address given was incomplete or wrong. If a parcel comes back to us for that reason we'll refund the goods, or resend them once the additional shipping is covered.

Undeliverable and unclaimed parcels

If a parcel is returned to us as undeliverable — refused, unclaimed after the carrier's holding period, or an invalid address — we'll email you. You can have it resent, with shipping charged again, or refunded for the goods.

Changing or cancelling an order

You can change or cancel any order that hasn't been dispatched. Email info@amorphel.com as soon as you can, since we dispatch within 48 hours. Once a parcel is with the carrier we can't recall it, but you can refuse delivery or return it under our Refund Policy.

Returns

Our Refund Policy covers returns, exchanges and who pays return shipping.

Questions

info@amorphel.com — we reply within 2 business days. Fractal Marketing, LLC (trading as Amorphel), 8 The Green, Ste D, Dover, Delaware 19901, United States. (582) 227-4145.