Terms of service

Effective July 30, 2026

These Terms are a contract between you and Fractal Marketing, LLC, a Delaware limited liability company trading as Amorphel ("Amorphel", "we", "us", "our"). They govern your use of amorphel.com and everything we offer through it — content, features, tools, products and services (the "Services").

Please read Sections 18 and 19 closely: they limit our liability. Section 21 confirms that nothing here takes away consumer rights the law gives you.

Our store is powered by Shopify. By using the Services you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Services.

1. Who you're buying from

Every sale on this site is made by Fractal Marketing, LLC, trading as Amorphel, 8 The Green, Ste D, Dover, Delaware 19901, United States. Reach us any time at info@amorphel.com.

2. Using the Services

You must be at least 18, or the age of majority where you live, to buy from us. The Services aren't directed to children, and we don't knowingly collect information from anyone under 13. If you let someone in your household use your device to access the Services, you're responsible for their activity.

You may be asked for information such as your email, billing, payment and shipping details. Please keep it accurate and current so we can fulfill your order and reach you if something goes wrong. If you create an account, keep your credentials secure — you're responsible for activity under your account, and you can't sell or transfer it.

3. Our products and how they appear

We work hard to show our products accurately. Even so, color and finish can look different on your screen depending on your device, its settings and its display — silk in particular photographs differently under different light.

If a product isn't what you expected when it arrives, that's what our 30-day return window is for. See Section 8.

Product descriptions, availability and pricing can change at any time, and we may discontinue a product or limit quantities per customer, region or order.

4. Product information and safe use

Our products are cosmetics and general consumer goods. Nothing on this site is medical advice, and none of our products is intended to diagnose, treat, cure or prevent any condition.

Please use them sensibly. Read the label before first use. If you have sensitive skin, known allergies, or a skin condition, patch test a small area first and stop using a product if irritation develops. If irritation persists, see a healthcare professional. Keep products away from the eyes unless the label says otherwise, and out of reach of children.

If you'd like the full ingredient list for a product before buying, email info@amorphel.com and we'll send it.

Our candle is a burning product: trim the wick to about ¼ inch before each lighting, burn on a stable heat-resistant surface away from anything flammable, never leave it burning unattended or near children or pets, and stop burning when about ½ inch of wax remains.

5. Orders

When you place an order you're making an offer to buy. We accept it when we send you a confirmation that your order has been accepted or dispatched — not simply when payment is taken. We may decline an order, or part of one, for reasons including stock availability, a pricing or listing error, suspected fraud, or an order that appears to be for resale rather than personal use. If we decline or change an order we'll tell you using the contact details you provided, and refund anything you've paid for the part we can't fulfill.

We ship within the United States only.

Our products are sold for personal and household use. If you'd like to stock Amorphel, email us rather than ordering through the site.

6. Prices, taxes and payment

Prices are shown in US dollars and can change without notice, but the price that applies to your order is the one shown when you placed it and confirmed in your order confirmation. Unless we say otherwise, prices exclude shipping and taxes, which are shown at checkout where applicable.

Promotions may carry their own terms, which take priority over these Terms for that promotion.

You confirm that you're authorized to use the payment method you provide and that the details are accurate. Payments are processed by Shopify Payments and our other payment providers, not by us directly.

7. Shipping, delivery and risk

Delivery dates are estimates. We can't control carrier delays, weather or other events outside our hands, and we're not liable for delays caused by them.

Risk of loss stays with us until your order is delivered to the address you gave us. If a parcel is lost in transit, tell us and we'll open a claim with the carrier and replace or refund your order under our Refund Policy.

8. Returns, refunds and cancellations

Our Refund Policy forms part of these Terms and sets out your 30-day return window, how we handle faulty or damaged items, who pays return shipping, and how to cancel an order before it ships. Where the Refund Policy and these Terms differ on any of that, the Refund Policy applies.

9. Reviews, feedback and submissions

If you send us reviews, ideas, suggestions or other content ("Feedback"), you give us a worldwide, royalty-free, sublicensable license to use, reproduce, adapt, publish and display it in connection with our business. We don't have to keep Feedback confidential, pay for it, or respond to it.

You confirm the Feedback is yours to give, that it doesn't infringe anyone's rights or contain unlawful, abusive or deceptive material, that you're not misrepresenting who you are, and that you've disclosed any free product, discount or other incentive you received in connection with a review.

We publish reviews as we receive them. We don't suppress or delete negative reviews, and we don't write, buy or commission fake ones. We may remove content that is unlawful, abusive, off-topic, or that contains someone's personal information, and we'll remove your own review at your request.

10. Intellectual property

The Services and their content — text, images, video, graphics, design, selection and arrangement — belong to Fractal Marketing, LLC or its licensors and are protected by copyright, trademark and other laws. Amorphel and its logos and designs are our trademarks. Shopify's marks belong to Shopify; all other marks belong to their owners.

You may use the Services for your own personal, non-commercial purposes. Beyond that, please don't copy, redistribute, modify, republish or exploit our content without our written permission. Ordinary things like sharing a product link, quoting briefly with credit, or printing your own order confirmation are fine.

11. Acceptable use

Use the Services lawfully. Please don't: break any applicable law; infringe anyone's intellectual property or privacy; harass, threaten, defame or abuse our team or other customers; upload malware; post deliberately false or misleading information; impersonate anyone; scrape or harvest other people's personal information; send spam or phishing; attempt to breach or bypass our security; or interfere with anyone else's use of the site.

If you breach this section we may suspend or close your account. Where it's practical and lawful to do so, we'll tell you why first and give you a chance to put it right.

12. Automated access and AI agents

You may use an automated agent — including an AI shopping assistant — to browse or buy from us, provided it plays fair. An "Agent" means software that acts on your behalf without your direct supervision.

An Agent must: identify itself as an Agent in its request headers, including the word "Agent" in its user-agent string; not disguise itself as a human, including by mimicking human interaction patterns or defeating CAPTCHAs and similar checks; answer honestly if asked whether it is automated; and respect any technical limits, rate limits or robots directives we set.

We may limit or block Agent access, and we may apply different limits to different Agents. Nothing here permits scraping our content for redistribution or model training without our written permission.

13. Third-party links and tools

The Services may link to or embed third-party sites and tools. We don't control them, we provide access "as is" without endorsement or warranty, and your use of them is at your own risk under their terms. Complaints about a third party's products or services should go to that third party.

14. Our relationship with Shopify

Our store runs on Shopify, but your purchase is with us. Shopify isn't responsible for any aspect of the sale between you and Amorphel, including any injury, damage or loss arising from products you buy, and you release Shopify and its affiliates from claims relating to those purchases.

15. Privacy

Our Privacy Policy explains what we collect and why. Because the store is hosted by Shopify, some information is also processed by Shopify under its own privacy policy, and information may be transferred to and processed in countries other than where you live.

16. Errors and corrections

Occasionally the site may contain a typo, an inaccuracy, or an out-of-date price, shipping charge, transit time or availability. We may correct errors and update information at any time without notice, and we may cancel an affected order — including after you've placed it — if the error was obvious. If we do, we'll refund you in full and tell you why.

17. Availability, suspension and termination

We may change, suspend or discontinue any part of the Services. We may also end your access if you materially breach these Terms, with notice where practical.

Termination doesn't cancel an order we've already accepted and you've already paid for — we'll fulfill it or refund it — and it doesn't affect refund rights you already have. Sections 9, 10, 18, 19, 20, 21, 22, 23 and 26 survive termination.

18. Disclaimers

Information on the Services is general information only, and we don't warrant that it is complete or error-free.

EXCEPT AS EXPRESSLY STATED BY US OR REQUIRED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THESE EXCLUSIONS, SO THEY MAY NOT APPLY TO YOU.

This section does not exclude any warranty or guarantee that applies to the products themselves under the consumer law where you live, and it does not affect your rights under our Refund Policy.

19. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, NOR SHOPIFY AND ITS AFFILIATES, ARE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, SAVINGS OR DATA, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT BOUGHT THROUGH THEM.

WHERE WE ARE LIABLE, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCTS GIVING RISE TO THAT CLAIM.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products where the law imposes liability, or for anything else that cannot lawfully be excluded. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you.

20. Indemnity

You agree to cover our reasonable losses, damages and legal costs arising from a third-party claim caused by your breach of these Terms, your unlawful use of the Services, or your infringement of someone else's rights. This doesn't apply to ordinary use of the Services or to a straightforward dispute about an order. We'll tell you promptly about any such claim and won't settle it in a way that imposes obligations on you without your agreement.

21. Your statutory rights

Nothing in these Terms limits any right you have under the federal or state consumer protection law that applies where you live. If that law gives you rights or remedies beyond what's written here, those rights apply in addition to everything above.

22. If something goes wrong

Please email info@amorphel.com first. Most problems are an order, a delivery or a refund, and we resolve them quickly. If we haven't sorted it out within 30 days of you raising it, either of us can take it further.

We don't require arbitration and we don't ask you to waive any right to participate in a class action. You can also bring a qualifying claim in small claims court.

23. Governing law and venue

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Claims will be brought in the state or federal courts located in Delaware, and we each consent to jurisdiction there — except that if you're a consumer, you may bring a claim in the courts where you live wherever the law where you live gives you that right, and the mandatory consumer protections of your home state still apply.

24. Events outside our control

We're not liable for failure or delay caused by events beyond our reasonable control — carrier failures, extreme weather, strikes, utility or network outages, or government measures. We'll tell you if such an event affects your order and offer a refund if we can't fulfill it in reasonable time.

25. Changes to these Terms

We may update these Terms. The current version is always on this page with its effective date. Material changes take effect going forward only — the version in force when you placed an order governs that order. Continuing to use the Services after an update means you accept it.

26. General

If any provision is held unenforceable, the rest stays in force. Our not enforcing a provision isn't a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor of our business, and your rights are unaffected. These Terms and the policies referenced in them are the entire agreement between us about the Services. Headings are for convenience. We'll send notices to the email you gave us.

27. Accessibility

We want the site usable by everyone. If you hit a barrier, email info@amorphel.com describing the problem and we'll work with you to get you what you need, including completing an order by email.

28. Contact

Fractal Marketing, LLC (trading as Amorphel) 8 The Green, Ste D, Dover, Delaware 19901, United States info@amorphel.com — (582) 227-4145